Return and Exchange

Exchanges are only applicable if the product received is defective, missing, or incorrect.
Customers must raise a complaint within 3 working days of receiving the parcel, along with the paper invoice, unboxing video, and order details (via WhatsApp or email).
For Customer Protection Rights, please ensure to record a proper unboxing video showing the parcel seal (tape) being opened. Claims of damaged or missing products will not be accepted without this video.
Orders containing formal wear or loose fabric items are not eligible for exchange.