FAQs

What payment methods do you accept?
We accept Cash on Delivery, Online Payments, and Bank Transfers.

What is the estimated delivery time?
Orders are dispatched within 1 working day after confirmation. Delivery usually takes 3–4 business days to reach your address.

What is your return policy?
You can return or exchange any unused and unopened product in its original packaging within 7 days of delivery.

Do you ship worldwide?
No, currently we only ship across Pakistan.

Can I ask for a change or refund?
Yes, Simplybuy offers a 7-day return and refund policy. If you’re not satisfied with your purchase, you can return it within 7 days of receiving your order.

Can I cancel my order?
Yes, orders can be canceled within 24 hours by contacting our customer support team.

What if I receive the wrong or damaged product?
If your order arrives damaged, defective, or incorrect, we’ll issue a refund or replacement within 7 days. The product must be in its original condition and packaging.

How do I place an order on Trendy Threads?
To purchase, simply add your favorite item to the cart and proceed to checkout. Follow the on-screen steps to complete your order. Choose Cash on Delivery or Online Payment at checkout.